Refund policy

✨ Our Hygiene Promise To ensure the highest standards of safety and intimacy for all our customers, most lingerie and toys are final sale.

🛍️ Accessory Returns Non-insertive accessories may be eligible for return if they are unused, unopened, and in original packaging. Please reach out to us within 7 days of delivery to begin the process.

💳 Store Credit All approved returns are issued as store credit only, allowing you to find the perfect alternative piece for your collection.

⚠️ Damaged Items In the rare event that an item arrives damaged or defective, please report it to our team within 48 hours of delivery so we can make it right.